1.  Depending on the doll, the skin is either high standard thermoplastic elastomers (TPE) or silicone, supported by a stainless steel skeleton. All materials comply with health and safety standards and are harmless to humans.

2.  The skeleton and joints allow the model to be posed in many positions and styles, just like a human.  To prevent wear and tear in the joints, do not keep the doll in highly stretched positions over a long period of time. Although the elasticity of our material is marvelous, excessive stretching for long periods of time might result in deformation or tearing. After use, we recommend that you reposition the model to its original position, with hands facing downward and tucked to the sides, lying on its back to evenly distribute pressure.

3.  The hands and fingers of any doll are the most delicate areas.  When moving the doll, always pay attention to the hands and fingers and avoid letting them get twisted, bent or otherwise mangled.  If a wire pokes through the skin, your best bet is to just snip it off.  You’ll have a floppy finger but at least it won’t poke you.

4.  Avoid sharp objects, direct heat or flames, direct sunlight or pulling or grasping the doll with excessive strength.  Never put the doll on the floor or any dirty or abrasive surface.  Anything that can damage your own skin can and will damage a doll’s skin.

5. Dark clothing can quickly and permanently stain the doll.  We strongly recommend that you test color fastness for all clothing or accessories that will be in contact with any part of the doll. When in doubt, use cotton fabric and light colors such as white, pink or yellow. We are not responsible for any staining.

6. Should creasing or pressure marks appear, apply a warm towel to the creased area to reduce the marks. 

7. Dust and dirt may be cleaned with normal washing detergent, dish washing soap or bath soap.  Clean gently with a soft sponge or cloth and beware of the finger nails and delicate facial features. Grease stains that don’t come off easily with soap can be removed with baby oil and a paper towel.  If the doll becomes sticky, you can apply baby powder and dust it off with a microfiber towel to make it smooth again. We strongly recommend regular maintenance of your model.  You’ve made an investment, so please take care of it.  

8. If your doll is scratched, cut or torn, you may use the supplied TPE glue to seal the hole.  Thoroughly clean the damaged area with makeup remover or baby oil before gluing.  Make sure the area is not under tension when applying the TPE glue. Curing time is approximately half an hour.  This is just a suggestion and repair does require some skill and patience.  Any repairs are made at your own risk.

9.  If your doll’s makeup fades, you can reapply makeup as desired.  But be careful – thick or heavy makeup is messy and it could stain the doll.  If your doll’s eyelashes fall off, they can be reapplied with eyelash glue or superglue using a toothpick or needle.  Just use a very small amount or it will clump.  As always, the best method to “repair” a doll is not to damage it in the first place.