We strive for 100% customer satisfaction and our customer service reps will always try to work with you, but sex dolls are a highly personal product and a large part of the cost is shipping, so we cannot accept returns for convenience. Only dolls reported as damaged or defective within twelve (12) hours of delivery to you, with time-stamped photographic proof reasonably acceptable to us, will be eligible for a full or partial refund or replacement (depending on the extent of the damage or defect, and all as reasonably determined by us).

Cancellations are subject to the following rules:

If your order was placed less than twelve (12) hours prior to your written notice of cancellation and the physical shipping process has not already commenced, then you can cancel and you will be charged a restocking fee equal to the greater of $50 or twenty percent (20%) of the total purchase price, which you agree is fair and reasonable in light of the costs and expenses we incur as soon as an order is placed.

If your order was placed more than 12 hours prior to your written notice of cancellation or the order has already been shipped, then you can cancel and you will be charged a restocking fee equal to fifty percent (50%) of the total purchase price, plus you are responsible for shipping the item back to the manufacturer at your sole cost and expense, which you agree is fair and reasonable in light of the costs and expenses we incur as soon as an order is placed and the devaluation of the doll.  Please note: International shipping costs can be very high and you will be required to make all arrangements for return delivery at your own cost and expense.

Orders returned to us as undeliverable will result in a fifty percent (50%) processing fee and no refund will be issued.

By placing an order with us, you accept the foregoing policies as fair and reasonable and you agree that you will not attempt to dispute these policies in any way, including, without limitation, by attempting to chargeback or otherwise dispute the transaction with your credit card company or payment processor.  You further agree that if you violate this provision you will pay immediately to Vivant Holdings, Inc. upon demand an amount equal to (x) the purchase price of your item plus (y) an additional five hundred dollars ($500) (collectively, the “Damage Amount”) as liquidated damages compensating us for, among other things, the loss or potential loss of the item in transit and/or costs incurred in retrieving the item, our time responding to your dispute, the fees that we will incur from our payment processor as a result of your dispute, damage to our credit rating and increased credit card processing fees and costs, and/or damage to our goodwill.  You expressly acknowledge and agree that (i) the Damage Amount is fair and reasonable and is not a penalty, (ii) you will pay the Damage Amount within three (3) business days following demand from us, which demand may be provided by email, text or phone at the contact information set forth in your order and (iii) should you not make timely payment, we are authorized to charge the Damage Amount to your credit card, debit card or other payment source on file.

Once again, we strive for 100% customer satisfaction and our customer service reps will always try to work with you, so please reach out to us and give us an opportunity to work with you if you experience any issues.  We are reasonable people.